📋Data We Collect
When you use Food Loop, we collect the following categories of information:
- Account Info: Name, email, phone number, and profile picture when you register.
- Location Data: General or precise location to show nearby food listings.
- Transaction Data: Purchase history, payment details (processed via SeerBit), order records.
- Usage Data: App interactions, pages visited, search queries, and feature usage.
- Device Information: Device type, OS, and push notification tokens.
- Communications: Messages with sellers or our support team.
⚙️How We Use Your Information
Your data helps us deliver and improve the Food Loop experience:
- Process orders and facilitate transactions between buyers and sellers.
- Personalise your feed with relevant food listings near you.
- Send transactional notifications (order confirmations, delivery updates).
- Detect fraud, abuse, and ensure platform safety.
- Improve app performance and develop new features based on usage patterns.
- Comply with legal obligations and respond to lawful requests.
🚫 We do not sell your personal data to third-party advertisers.
🗄️Data Storage & Security
Your data is stored on Google Cloud (Firebase) servers. We implement industry-standard security:
- TLS/SSL encryption for all data in transit.
- Firebase Security Rules to restrict unauthorized database access.
- Role-based access control — only authorised admins access backend systems.
- Regular security audits and dependency updates.
We retain data for as long as your account is active. You may request deletion at any time.
⚖️Your Rights
- Access: Request a copy of the data we hold about you.
- Correction: Update inaccurate info from your profile settings.
- Deletion: Request deletion of your account and associated data.
- Portability: Receive your data in a machine-readable format.
- Restriction: Ask us to stop processing your data in certain circumstances.
- Objection: Opt out of marketing communications at any time.
To exercise any right, email us at 2023bit073@must.ac.ug
👶Children's Privacy
Food Loop is not directed at individuals under 13 years old. We do not knowingly collect data from children. If we become aware that a child has registered without parental consent, we will delete their data promptly.
🔄Changes to This Policy
When we make significant changes we will post the updated policy here, update the date above, and notify you via email or in-app notification. Continued use constitutes acceptance of updates.
📬Contact Us
- Email: 2023bit073@must.ac.ug
- Institution: Mbarara University of Science and Technology
- Platform: Food Loop — Food Waste Reduction App